Refund policy

Personalised products: Every Milestone print is made to order and personalised to an individual runner. Under the Consumer Contracts Regulations 2013, the standard 14-day change-of-mind cancellation right does not apply to personalised, made-to-order goods. This means we cannot accept returns or offer refunds because you have changed your mind after your proof has been approved and printing has begun.

Before printing: You can cancel for a full refund at any point before you approve your digital proof. Once you approve the proof, your order goes to print and can no longer be cancelled.

Our 100% accuracy guarantee: If we get any detail of your print wrong — name, finish time, bib number, route, or anything else that differs from your approved proof — we will remake it or refund you in full. No questions asked.

Faulty or damaged items: If your print arrives damaged or with a printing defect, contact us within 30 days of delivery at team@milestonestore.co.uk with a photo and your order number, and we will send a replacement or issue a full refund. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

How to reach us: team@milestonestore.co.uk — we respond within 1 working day.